APA YANG ANDA PERLU BUAT JIKA BERLAKU KECEMASAN

1) Call Accident Assist Call Centre (AACC) 24 hours nationwide Takaful road accident Helpline number 1-300-22-1188 or 15-500 for immediate road assistance or tow service in the event of a road accident, or to make an enquiry on claims procedure;
2) inform us as soon as possible about any incident which may give rise to a claim;
3) report all accidents to the police within 24 hours as required by law;
4) submit immediately to us all letters, claims, writs and summons which you have received from third parties as a result of the incident;
5) remove your car to our Approved Panel Repairer for repairs or windscreen repairs or replacement;
6) fully fill up the relevant sections of your claim form – do not put “refer to police report”; and
7) if you have a Comprehensive cover and the third party that knocked your car is clearly at fault, you
are advised to submit own damage Knock-for-Knock (KfK) claim to us in order to expedite claims
processing. Your NCD entitlement will not be affected and you can claim the excess that you had
paid from the Takaful operator/ Insurer of the third party.